Contacts

Dear customers, if you have technical questions, problems with installation, suspicion of a warranty case or complaint, or you just want to talk about life, please contact a specialist of the technical department in a messenger convenient for you in writing.

To contact us, call +38 073 002 6000 . We work from Monday to Friday from 09:00 to 18:00.

Our specialist will help you with the choice, tell you the nuances of installing the spare part, deal with complaints and warranty cases or just listen.

You can also write to us:

polypro.org@gmail.com

Or you can write to us in any messenger at the number indicated above.

Send the part for reconstruction to the address:

New Post Office No. 1 in Druzhba (Khutir-Mykhailovsky), Sumy region, recipient Krylova Nina, tel. +38 067 144 56 21.

ATTENTION! Delivery is paid by the customer. If the delivery of the part is not paid, our representative will not pick up the parcel.

Also keep in mind that the integrity and safety of the spare part during transportation depends on the quality and reliability of your packaging. We are not responsible for the condition of the part in which it arrives for reconstruction.

If the part you send us contains rubber residues, then before its restoration with polyurethane, the remains of the old elastic material will be burned out. You should be aware of the risks that under the influence of high temperatures the metal structure may change its appearance. Sensors and other polymer parts will also be damaged.

In order not to be nervous about such unpredictability, you can clean the part yourself, preparing it for pouring with polyurethane.